PRIVACY POLICY

Please read this Privacy Policy ("Policy") carefully. The users, subscribers, partners, and viewers ("Users") accept the terms of this Policy by accessing and/or utilizing the grocery services of POTOLO through POTOLO Grocery platform (the "Platform"). The Users acknowledge that they agree to this Policy and accept the rights and obligations created by it. This Policy outlines how POTOLO collects, uses, processes, and protects personal information in connection with grocery services.

1. INTRODUCTION

1.1 Purpose

This Policy explains how POTOLO collects, uses, and safeguards personal information to operate and improve its grocery services, including grocery browsing, ordering, payment processing, delivery scheduling, and customer support.

1.2 Scope

This Policy applies to personal information collected through the Grocery Platform regardless of device or technology used to access the services.

1.3 Agreement

By accessing or using the Grocery Platform, Users consent to the collection and processing of personal information in accordance with this Policy.

1.4 Updates

The Company may update this Policy at any time. The latest revision date will be displayed. Continued use constitutes acceptance of updated terms.

2. INFORMATION COLLECTION

2.1 Types of Information Collected

2.1.1 Personal Identification Information

This includes name, email address, phone number, and delivery address, which are necessary to create accounts, process orders, and communicate with Users.

2.1.2 Payment Information

Payment credentials are collected to process grocery orders. Payments are processed through secure third-party providers, and the Company does not retain full payment card details.

2.1.3 Location Data

Location data is collected to facilitate delivery, determine nearby partner availability, and estimate delivery windows.

2.1.4 Device and Usage Information

Device and usage data helps understand User interaction with the platform and improve performance.

2.2 Methods of Collection

2.2.1 Information You Provide

Users provide information directly through account creation, checkout, support interactions, and communication preferences.

2.2.2 Information Collected Automatically

The Company uses cookies and similar technologies to collect data automatically as Users interact with the platform.

2.2.3 Information from Third Parties

The Company may receive data from payment processors, analytics partners, partners, and other service providers.

3. USE OF INFORMATION

3.1 Providing the Grocery Service

Personal information is used to process grocery orders, fulfill delivery or pickup requests, communicate order status, and provide customer assistance.

3.2 Payment Processing

Collected payment information is used to complete financial transactions securely and efficiently.

3.3 Customer Support

Information supports the resolution of support inquiries and platform assistance.

3.4 Marketing and Communication

With consent, the Company may send promotional messages. Users may opt out at any time. Transactional messages remain necessary and unaffected.

3.5 Platform Improvement

Data may be analyzed to improve functionality, personalization, and performance.

3.6 Legal Obligations

Information may be used to comply with legal requirements, enforce Terms, and prevent fraud.

4. INFORMATION SHARING

4.1 Service Providers

Information may be shared with trusted services involved in platform operation, such as payment processors, hosting providers, delivery partners, and analytics services.

4.2 Legal and Safety Reasons

Personal information may be disclosed in response to legal processes, government requests, or to protect rights or safety.

4.3 Business Transfers

In a merger, acquisition, or sale, personal information may be transferred as part of the transaction, subject to applicable laws and notice requirements.

4.4 With Your Consent

Personal information may be shared with third parties when explicit User consent is obtained.

5. DATA RETENTION AND SECURITY

5.1 Retention Period

Personal information is retained for as long as necessary to provide services and comply with legal requirements.

5.2 Security Measures

The Company implements appropriate safeguards such as encryption, access controls, and secure infrastructure to protect personal information.

5.3 Breach Notification

In the event of a breach, affected individuals will be notified in accordance with applicable laws.

6. YOUR RIGHTS

Users may request access, correction, deletion, restriction, or portability of their personal data. Users may opt out of marketing communications.

7. COOKIES AND TRACKING

Cookies and tracking technologies are used to enhance user experience, analyze usage, and secure the platform. Users may manage cookie preferences through browser settings.

8. INTERNATIONAL DATA TRANSFER

Personal information may be transferred internationally using lawful mechanisms such as Standard Contractual Clauses.

9. CHILDREN'S PRIVACY

The Grocery Platform is not intended for children under thirteen (13). The Company does not knowingly collect information from children.

10. LINKS TO THIRD-PARTY SITES

The Platform may link to external sites with independent privacy practices, and the Company is not responsible for those practices.

11. COMPLIANCE WITH GLOBAL REGULATIONS

POTOLO complies with GDPR, CCPA, and other applicable data protection laws.

12. CONTACT INFORMATION

Email: contact@potolo.com

Address: Suite 325 100 Matawan Road, Matawan, NJ 07747

13. POLICY UPDATES

This Policy may be updated periodically. Continued use constitutes acceptance of the updated version.